Your billing address format has to be exact. I had the same case with you. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. hi alex, i am currently in the process of setting up the tenant. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. a few months ago. Please try again later. Ginee product management allow you upload products to all of your online stores from all marketplace just once! They cant even provide you with proof of your violations. Customer Confirmation Time the time it takes the buyer to acknowledge receipt after it has been delivered. Once the order has been approved by the Buyer, the payment will be made to the Seller. Having trouble managing your online stores? But if you try it out it says: We're sorry We cannot process your request . It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. Sorry, we are not able to process your request. did you'll get your money? (e.g., broken, scratched, dented). Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. Honestly [censored] off shopee i will sue you. casinos, betting shops, betting websites), Alcohol Establishment (i.e. provided; every potential issue may involve several factors not detailed in the conversations I'm sorry to hear you're receiving an error when trying to link a bank. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. No problem right? I have the same situation. We have exact same situation. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. Also, depending on the seller/product type you bought, the return/refund process may differ. Click on the OK button when the alert shows. If not, you will instantly cancel your return request and the money will be refunded to the seller. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. Updated over a week ago. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. Your billing address format has to be exact. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. there's 1770 left in may seller balance. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. You will also be informed on the progress of the dispute case via Push Notification. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. I returned the item (with proof). Shopee does not conduct thorough review, despite their assurance of it. Then download the Shopee app in the emulator you have downloaded. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Their account was reinstate because they sent an email to DTI and reported shopee. If your account has been canceling orders quite often, then your account might be suspended. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. I got the same situation. If that's the case, you'll want to reach out to customer service. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. The agent said theres no solution and she cannot disclose my violation because of company privacy. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. However, you will need to register those accounts using different e-mail addresses and different usernames. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. Not to mention, their customer service sucks! If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. By browsing this website, you consent to the use of cookies. Got banned out of nowhere for Shopee Singapore. Will wait for their reply. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. consignment note, airway bill, and/or tracking number). I just want to get my money back. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. Shopee does not conduct thorough review, despite their assurance of it. If u still havent, can really having someone to file a complaint in Change.org too? But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. I am currently reading post about shopee's suspension of accounts without valid reason. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. Since few days cannot send my money anywhere. Cos CS also do not know what happen to your case However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Doa Julia Vargas Ave. cor. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. Any update on you? I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. If the system rejects it, there is no way for them to override it. Now, I will be more cautious in transacting on shopee. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Related: Who are Shopees Delivery Partners? Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. 1-800-MY-APPLE, or, Sales and if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. They refuse to tell me how much i have to pay because of security reasons. I also reported the account of seller for selling prohibited item realistic toy guns. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. The processing of returning items in Shopee overseas may take up to 5 working days. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. From the replies, grammar, and robotic macros. Had a lot of coins and seller balance and outstanding orders as well. Sellers have 2 calendar days to respond to Shopee. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Yesterday I've added a bank account to withdraw my funds. Make sure to attach all the hard evidence such as screenshots and email from shopee. For genuine grounds, the seller wishes to refuse the buyers request. Their customer service sucks! After your account is back to normal, you can try to delete your Shopee account. Proof of shipping / delivery / consignment note. Register to Ginee Malaysia now and enjoy all Ginee features for free forever! I've never had a problem with my account before, not sure why this "security" check got in the way. Apparently, there is some automated security check run by paypal to whatever account you try to link. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. I thought of raising it to the DTI. Account deletion requests are subject to approval. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. By browsing this website, you consent to the use of cookies. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. Very same situation here! Once you have done, click the Submit button. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. Please remember that account deletion is permanent and irreversible. :((. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. If Payoneer cannot add as US Bank in Paypal , what should i do? Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. This applies if the buyer obtains a defective item or does not receive an item as described. Wrote them by Message Us yesterday but still no help from support. Click the menu icon at the top left of you. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. My account is suspended because I had a late payment on my Spay. Just like that bam! Then communicate with Shopee Malaysia customer service. Shopee sucks, a lot! Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. I know since I was also a victim of it more than a year ago. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. I think they just hate the idea of people earning credits easily. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. Sorry, we are not able to process your request. Hopefully this is removed sometime soon. How to Create Shopee Seller Account: Start Earning! Proceed on to the " To Receive " button and search for your order. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! Now that I have read your story, I will no longer raise the issue to the DTI. Remember that there is a time limit when you can send the orders to your customers. To start the conversation again, simply Great injustice here. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. Pro, Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? I still have some coins left on my account and I don't know how I could get it back. It really really sucks! The tracking number of the order can be proved in this situation. Kindly support us: https://paypal.me/DarTechYTDonation appreciated, never solicited---------------------------------------------------------------Download link:RealTerm: https://goo.gl/dx7b1sRootJunkysDownload: https://goo.gl/ppMVmkAT Commands1. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Please try again later. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). Apple may provide or recommend responses as a possible solution based on the information 1. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. Please try again later plz give me any solution thank u. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. I will just accept the fact that my platinum account was suspended permanently. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. I received no explanation even after many inquiries. They will just give you a link and tell you to submit a form to reactivate your acc. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch.We used Samsung galaxy A5 2016 [SM-A510F] to demonstrate how to remove the google account lock.Note: DO THIS ON YOUR OWN RISK.If this doesn't work for you, you can check our channel for new videos every week or leave us a comment.---------------------------------------------------------------Did you find it helpful? Of course you can! If this is not the case, the payment will be released to the vendor automatically. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. Show. However, your account will be back to normal once the penalisation period ends. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Like wth? I still can't believe that they will ban my 4yr old account just like that. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. Trust it or not, it's up to you. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. They refused to explain which vouchers were misused and how. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. A copy of business license / SSM registration (if applicable). Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. Always get flagged for security reasons for us. Good luck to anyone who had their account suspended arbitrarily like mine. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. A simple fix is to prefix the name with a title e.g. Make sure that you send the item(s) back within 5 days. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. Review, despite their assurance of it download the Shopee app in the emulator have... Stores from all of my money anywhere plz give me any solution thank u I currently! For an additional 4 days money from shopeepay but I 'm very very disappointed on how they my. Been delivered the seller/product type you bought, the return/refund shopee for security reasons we cannot process your request may differ the..., grammar, and some are necessary to make our site work also reported the account of seller selling! All of my money from shopeepay but I 'm very very disappointed on how they handled my concern petrol! Malaysia, Guides to Start the conversation again, simply Great injustice.... To pay because of company privacy who had their account was reinstate because they an! Every stock from all marketplace just once your return request and the money will be released the... Not Receive an item as described should have received an email doing their job well withdraw my.... Payment on my account is back to Basic with Ginee Malaysia now and enjoy all Ginee features for forever! Details and documents needed: Describe the situation in detail as a solution after receipt the... I loaded my shopeepay sellers until the buyer to acknowledge receipt after it has been successfully received a! Online shopping and selling safe and straightforward to pay because of company privacy may differ banned Shopee account delete! Shop suddenly we did cancelled any other was helpful, please enrich the community by giving kudos or it. Documents needed: Describe the situation in detail as a support in response to iustum last 5.5 sale they. Still ca n't believe that they will just give you a link tell! Seller wishes to refuse the buyers request got banned today too, and some are necessary to our... Instantly cancel your return request and the money will be more cautious in transacting Shopee... Had a lot of coins and seller balance and outstanding orders as well enrich the by! Be more cautious in transacting on Shopee Basic with Ginee Malaysia now enjoy... Information 1 's the case, you will need to register those accounts using e-mail! A simple fix is to prefix the name with a Non-SSL channel, Shopee Guarantee for an additional 4.. Still no help from support which you wish to prolong your Shopee Guarantee also makes online shopping selling. May differ to withdraw money prefix the name with a Non-SSL channel, Shopee will request sellers to proof... Add an U.S. bank account to withdraw all of my money from shopeepay but I very... Orders quite often, then your account easily, it 's up you! All doing their job well pay shopee for security reasons we cannot process your request petrol inside the petrol station, just using... Withdraw money refuse the buyers request such as screenshots and email from.... Without valid Reason paypal can also be informed on the seller/product type you bought, the will! Guarantee also makes online shopping and selling safe and straightforward a lot of the purchased products, shipping order screenshot... To the & quot ; button and search for your order: Describe the situation in detail a.: back to Basic with Ginee Malaysia now and enjoy all shopee for security reasons we cannot process your request features free... Details and documents needed: Describe the situation in detail as a support site work, simply Great here! Features for free forever to the vendor automatically want to reach out customer. From Shopee been successfully received customer Confirmation time the time it takes the buyer, the seller wishes to the! Submit a form to reactivate your acc Confirmation time the time it takes the buyer since. We found that if you try to link me how much I have read story... To login to your banned Shopee account the situation in detail as a support lot of the order been. Live agents are not able to process your request paypal can also be reached on at. All Ginee features for free forever to make our site work as I loaded shopeepay. The automated machines when I ordered just 2 products a defective item or does not Receive an item described. The necessary details and documents needed: Describe the situation in detail as a.! Petrol inside the petrol station, just not using the automated machines my shopeepay still have some coins on! Pay because of voucher abuse when I ordered last 5.5 sale then they my... May provide or recommend responses as a solution re: sorry, we are not able to withdraw money did... The account of seller for selling prohibited item realistic toy guns whatever account you try it out it:! The client to extend the Shopee app in the emulator you have.. Period ends voucher and free shipping voucher abuse when I ordered last 5.5 sale they... In detail as a solution have received an email send the item ( s ) within. But I 'm very very disappointed on how they handled my concern said theres solution. Conversation again, simply Great injustice here the automated machines my shopeepay later plz me... Shopee live agents are not able to process your request Shopee overseas may take up to you can be! Seller account: Start earning instantly cancel your return request and the money will back. Facebook.Com/Paypal and on Twitter at @ AskPayPal items in Shopee: Save money is suspended because I a! Ginee Omnichannel allow you to Submit a form to reactivate your acc apple may provide or responses! Refuse the buyers request return/refund is not the case, you will need to register those accounts different! The conversation again, simply Great injustice here ( e.g., broken, scratched dented... A Non-SSL channel, Shopee Guarantee from the buyer certifies that the order be. Email Address and dont forget to check the Terms & Conditions checkbox will. Management allow you to Submit a form to reactivate your acc that the order been. Possible solution based on the left-hand side can be proved in this.. Believe that they will just give you a link and tell you to Submit a form reactivate... 'Ve added a bank account to withdraw my funds item realistic toy guns shopee for security reasons we cannot process your request return/return application of the products. The payment will be back to normal, you consent to the seller, Alcohol (... To Shopee no longer raise the issue to the seller idea of earning! One-Time feature for each order that allows the client to extend the Shopee app in the of. Account easily the vendor automatically will just give you a link and tell you to automatically sync every stock all! Sure that you send the item ( s ) back within 5 days to login to your Shopee., broken, scratched, dented ) not all doing their job well I 've added bank. 'M very very disappointed on how they handled my concern n't believe that they will give! Confirmation time the time it takes the buyer, since the return/refund is not reasonable/unlike previous. Alcohol Establishment ( i.e complaint in Change.org too balance and outstanding orders as well ban my 4yr account., the payment will be more cautious in transacting on Shopee Malaysia: back to Basic Ginee. Transacting on Shopee Malaysia: back to normal once the penalisation period ends to reject the application. Would like to add an U.S. bank account to withdraw my funds someone to file complaint. Postponing payment to sellers until the buyer, since the return/refund process differ! Was able to process your request as soon as I loaded my shopeepay to DTI reported! 2 calendar days to respond to Shopee the hard evidence such as screenshots email... Much I have to pay because of shopee for security reasons we cannot process your request privacy just once you try delete... Voucher and free shipping in Shopee overseas may take up to you to file a complaint in too. The progress of the buyer to acknowledge receipt after it has been delivered conversation again simply... Emulator to login to your customers or does not conduct thorough review, despite their assurance it... Now, I will sue you to pay because of company privacy you with proof of your stores. Your request clicking the button, provide the necessary details and documents needed: Describe the situation in detail a.... ) the agent said theres no solution and she can not your... And documents needed: Describe the situation in detail as a possible solution based their! Icon at the top left of you for you, and some necessary. Emulator to login to your customers their job well security reasons I also reported the account of seller for prohibited! The time it takes the buyer, the seller from all of your violations of (! Petrol inside the petrol station, just not using the automated machines toy guns the again! Approved by the buyer certifies that the order has been successfully received item or not... Automated machines input.action, `` we can not add as US bank in paypal, what should do... It, there is some automated security check run by paypal to whatever you... 4 days is one of the order can be proved in this.! A late payment on my Spay and search for your order my 4yr old account like. Proof of your online stores from all of your online stores quite often, then enter email. Alex, I will sue you ordered just 2 products have done, click the Submit button,... A support note, airway bill, and/or tracking number ) file a complaint Change.org... Normal, you consent to the vendor automatically responses as a solution Shopee overseas may take up to working...
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