Meeting as a Group. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Group assessment; Company/Organisation: Qantas: Job Post: Earn Qantas Points when riding with Uber to and from eligible Australian airports. Why do you want to be a customer service agent? Good job! I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. The more details, the better! Be the first to find this interview helpful. You must create your own answers, and be prepared for any interview question in any interview. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. What about the company appeals to you? Deals on Qantas flights across a range of Australian and international destinations. If so, mention this. Rotating roster +1. Discover how you can start earning great rewards and savings simply for running your business. The process took 4 weeks. Get ready for your big adventure with our dedicated family section. Step 3; Invited to do a psychometric test. Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. Options for mobility and medical assistance and first-time flyers. Excellent! . No in-depth technical questions were asked. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? . It was an very open question to be answered so yeah good luck to everyone that applies et. Assesment Day - Involvled a introduction to the company and its values. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Interviews for Top Jobs at Qantas. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". Be specific with your answers they want examples Use your points for flights, upgrades, hotels, or car hire. The process took 4 weeks. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. This takes place over the phone or online and gives management a better sense of the candidate. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. I applied online the Qantas website and I got an email about a week later for chat interview. Ways to check-in for your flight including online and on your mobile. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Full-Time. qantas customer service agent recruitment process A poor customer experiences and how did you handle it. We do not claim our questions will be asked in any interview you may have. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Good job! Be the first to find this interview helpful. If a coworker was being unsafe, would you talk to them about it? Reviews from Qantas employees about working as a Customer Service Representative at Qantas. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. First, you need to click here. Applicants must be Australian or New Zealand permanent residents. Bookcar hire,car specials,commercial vehiclesandairport transfers. Sydney NSW. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. 1. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Mar 3, 2023 - 5.44pm. PGDM; Specialisations. Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Did you develop an action plan with them? I would soak in all in-person training and any online module training that I would be put through during my orientation. I interviewed at Qantas in Feb 2023. Good job! did anything happen? Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Customer Service Representative - State Farm Agent Team Member Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. It consisted of being welcomed and then being split into different groups. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Do you use a calendar, planner, or another tool to record and view this routine? Step 2; Invited to do an automated questionnaire. Qantas Careers and Jobs Recruitment | Airways Vacancies 2023 Makes sense! The process took 3 weeks. More recently as a business owner, I've used the phone to handle many business matters. Qantas is an excellent company to work for. News that the . Qantas Airways |[1^858^609^0482]| Ticket Reservation Number Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Firstly it was a one on one interview. Book city tours, hop-on-hop-off buses, organised tours and more. Bookcar hire,car specials, commercial vehiclesandairport transfers. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn Great job! As you answer, keep this in mind. Can you talk more about what a heavy rigid driver's license is and why you got one? I applied online. Sydney Domestic Terminal. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Join to connect Qantas. I had a chat interview for my first processing. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. "I've always been a very caring individual that wants people to be safe and happy at all times. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. With lots of ways to use your points, youll be sure to find something you like. It's great that you set a routine for yourself. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. Is was good kit much to expect and they want you to answer must research. When you call this number, you'll be connected with a customer . Fly with us and discover the Qantas difference. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. I got 5 questions based on my CV and resume. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Founded in 1920, they are one of the oldest airlines in the world. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Buy flight and unique experience vouchers. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. You come across as very level-headed, reasonable, and balanced. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Great! All in all 4 weeks from application to offer To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. The next steps were background and security checks and finally a thorough medical which is at your own expense. Great job! Melbourne Airport. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . Start your trip in the exclusive surrounds of one of our world class airport lounges. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . Over my career, I've learned how to not let my emotions get the best of me. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Customer Service Agent Interview. It is just talking into the computer or phone (depending on what you use). Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Find information on travel requirements and more. It roughly took three hours, and you had a ten minutes break. Write down what you think is important so you can reference it when youre in the role play. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. The process took 2 weeks. required min 500hrs, One of the best experiences ever. I interviewed at Qantas (Sydney) in Jun 2017. Step 5; Reference checks. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. Start your trip in the exclusive surrounds of one of our world class airport lounges. The first part is an online interview. Aug 2022 - Present8 months. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. The process took 9 months. State Farm agents market only State Farm insurance and financial service products. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Book 10 or more passengers travelling to the same destination. Dates shown above are approximate. From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. Step 1; Applied for job. The familiar smiles are waiting to welcome you onboard. Adding an example will strengthen your answer and make it more memorable to the interviewer. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. If successful, hopefuls move on to a second round of interviews that typically take . While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Interviews for Top Jobs at Qantas. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. Qantas Airways Limited 4.0. Qantas are a good company to work for with regards to pay and conditions. The process took 2 days. I interviewed at Qantas (Sydney) in Jun 2017. This was a ridiculous joke of how Qantas recruitment team work. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Some of these questions were timed. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. Have you ever worn a uniform at another job before? I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. The process took 1 week. And don't forget to directly answer the question. Upgrade your web browser for an enhanced experience. Step 2; Invited to do an automated questionnaire. Upgrade my browser. I applied online. Join Qantas Frequent Flyerorsubscribe to Red Email today. Then you need to click on the apply button. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. Free interview details posted anonymously by Qantas interview candidates. Wow! what decisions did you make? tell me about a time that you provided exceptional customer service. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Our cabin crew represent us in the air and deliver best in class service and customer care. DELTA LEASING LLC Anchorage, AK. The process took 4 weeks. The process took 4 weeks. The key point here is to be active in the group and show the assessor you are able to work within the group. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. In my work there, providing a clean atmosphere and well-stocked products was extremely important. I received a scenario which you had to remember key information from. Has this ever happened to you before? Looking for some holiday inspiration? What would you bring? ", "Yes, I do! Discover our Australian domestic and international network, airline partners and oneworld. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. I have had several jobs in the past that involved providing service to customers over the phone. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. You can track your Qantas Points, shop and more. It consisted of being welcomed and then being split into different groups. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. I interviewed at Qantas (Sydney) in Feb 2023. I had a chat interview for my first processing.