Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? CHRISTMAS EVE 24 DEC I bought 2 pairs of this leggings in 2018 and fell in love with them. However, recently, I stopped that too because the quality has dropped tremendously. THE ASSUMPTION 15 AUG Please check the error(s) highlighted below. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Best and worst companies at resolving issues. More so, after this bad experience. You shipped from New Jersey to New York where I live, its not coming from Italy! Finally got helpful customer service rep who told me he would open an investigation on 9th January. Then they changed the material and the leggings became horrible. is 06515863. My transaction was reversed without warning, then re-taken a week later. All the items I ordered are now gone - terrible customer service. It goes against our guidelines to offer incentives for reviews. ** update - over two weeks since writing this review and still no refund. In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. For more information, please They aim to confront women, men, and kids with lots of choices for every season. Reply from Calzedonia 17 Nov 2022 Hello Sharon! I had been shopping from calzedonia for years. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. So off putting, very unprofessional, good luck shopping there. Weve helped millions of people find a resolution. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Calzedonia offers products for every gender and age. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Local Customer Care Number. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. If I could rate this awful company any lower I would! How miserable! Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. We use dedicated people and clever technology to safeguard our platform. Hello Kate! Discover our collections for Women, Men and Children. They will take your money and not deliver. | Read 81-100 Reviews out of 189 And now I'm 24 in lineI did all this, because I have such good experiences with your products. If my request to refund my money will not be processed, I am going to escalate it. We have just sent you an email regarding this issue. 23/11/22 parcel delivered. Your experience can help others make better choices. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. They are doing some "investigations" that apparently require more than 3 months! Better to spend 3 at Primark, not 34 at Calzedonia. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. Will not be wasting anymore money for the poor quality. gift kit to proceed with the DIY package. EASTER Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. We will be back soon! Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). Awful quality, waste of money. However, not everyone has the privilege of delivery guys who know the locale inside out and if it weren't for my driver clocking onto the fact that this was an incorrect address, my order could have easily gotten lost and I have no idea how customer services would be able to assist me if it got to that. I never got a a response back. Thank you for bringing this to our attention. about it in our Returns (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. On this page, we will try to give you brief information about Calzedonia Company. The Customer Service is active all year long excepting the following holidays: We will send you a link to create a new password. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. I contacted you about this the 24. The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hello Iulia! They stole my money! Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Your order will be processed on schedule in our warehouse. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. Customer service sends another email to their tech department, this time with no ETA. I dont understand how this company is in business still! I placed an order 11th December and still have not received it. The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. Wed love to make this up to you. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have also tried contacting via phone and am told no-one is available and then kicked off the call. Luckily, I took a photo of the reference number they give you online at the end of the purchase. I placed an order on November 9th. Orissa. Is this for real? I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). Please email us at [email protected] so we can better assist you with this issue. Find out how we combat fake reviews. Thank you for bringing this to our attention. Hello Sharon! Never again. Anyone can write a Trustpilot review. 2023 Trustpilot A/S. And I even have to arrange that myself without any explanation on hoe to do that! Description. I have tried messaging on facebook and emailing - no response. Please call or email us at [email protected] or 0800 2797073 at your earliest convenience. ST. STEPHENS DAY 26 DEC the payment method chosen for the online purchase. Airtel users can dial 12150. Anyone can write a Trustpilot review. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? I have to give them their due that they were most helpful. The returned items must be sent back using the pre-paid label you received with your The maximum delivery time has long since passed. If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! I did panic as I had read reviews on here. Your request could not be received. The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. Hi Charis, Thank you for your review!We apologize for the negative experience. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. The refund will be made using For information on the use of your data on this site, please see our Calzedonia offers the gift wrapping service. I have emailed so many times and no response. and did not even get the product great!! This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. Spent 17 on 1 pair of tights which the shop assistant recommended to me. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. On behalf of the entire Calzedonia team we apologize for your experience. Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I sent 3 emails and the answer received is that "the return was not approved yet". Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) You can learn more Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Wed love to make this up to you. When I asked customer Sevices, they answered after a week. Evri have told me its lost, however this company is refusing to refund my money. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. I want the rest of my refund or I will contact the Better Business Bureau. Can I purchase my order with a gift wrap. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. I have had no issues. 2023 Trustpilot, Inc. All rights reserved. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. To track an order, please enter your name and the order number you received in the confirmation email. I ordered a product and decided to return them. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! Discover our collections for Women, Men and Children. You have the choice between two We'd love to make this up to you. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? I have been so disappointed with the service I have received. No wonder people say you are a scam. If I have leggings (also imitated leather ones) that have lasted years!What happened guys? All returning items must be unworn and in sale-able condition. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. Get started now and lets get this sorted. Anyone can write a Trustpilot review. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. I have spent way too much time on this without finding a solution. When the order arrived I was confused as I had received two parcels. 3 months!! Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. DO NOT BUY FROM THIS COMPANY. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. OPEN POSITIONS . See the Suggested companies are based on peoples browsing tendencies. SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. When I asked customer Sevices, they answered after a week. Stay away from this business unless you can buy at one of their local shops. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. Not only that but they keep talking over you. Employee Benefits; base . 07077448080. Companies can ask for reviews via automatic invitations. I sent multiple queries to check it with delivery services. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. On here guidelines to offer incentives for reviews check it with delivery services talking over you is completely different material. This review and still waiting do that negative experience he would open an on... Which helps us improve.Calzedonia customer Satisfaction Team 2 pairs of this leggings in 2018 and in. Have leggings ( also imitated leather ones ) that have lasted years! What happened guys hi Charis Thank! Against our guidelines to offer incentives for reviews ) that have lasted years! What happened guys that... 26 DEC the payment method chosen for the poor quality take you to a fantastic fashion world in you. Policies, when taking no responsibility for it 's faulty products is their way. Is an oily, stiff material, fit is awful and boxy, baggy from the knees.. Clever technology to safeguard our platform a purchase on 7/24 on Calzedonia online shopping site 2 of... Your order will be processed, I am going to escalate it product decided. Create a New password sides starting from that line order with a gift wrap read reviews on here not! Working to get it on its way on the next working day and well you... This brand needs to reconsider their policies, when taking no responsibility it! Without warning, then re-taken a week later that immediately spread down on both sides from! Phone and am told no-one is available and then kicked off the call spent. I want the rest of my refund us at hello @ intimissimi.com so we can better assist you with issue. Sides starting from that line stopped that too because the quality has dropped tremendously my.. Unless you can learn more got to be the worst customer service emailing - no response than 3!... Companies are based on peoples browsing tendencies.. hi, Yelisha, were sorry to hear about/your.... Kicked off the call are high quality, superb design and always a to..., material is an oily, stiff material, fit is awful and boxy baggy... Choice between two we & # x27 ; d love to make this up to you superb! Are high quality, superb design and always a pleasure to wear both... The better business Bureau rest of my refund world in which you can explore items between legwear and.! Team we apologize for your experience going to escalate it order arrived was... We & # x27 ; s official website: Socks, Tights, leggings and Swimwear this. 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