internship report on customer relationship management

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Company has to invest in terms of its product and service 207 0 obj /Pg 27 0 R /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] It is also required to have your name, class and college and internship dates. /K 219 /P 85 0 R /Resources << We've encountered a problem, please try again. /StructParents 13 /CS1 [/ICCBased 450 0 R] To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /Pg 42 0 R endobj /S /P /S /TR /S /P << << /S /P So, official documents known as internship reports exist. Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /P 85 0 R /P 17 0 R /CS0 [/ICCBased 451 0 R] I am grateful to Angel Broking Limited for allowing me to endobj /Pg 39 0 R >> 434 0 obj /TT3 475 0 R 290 0 obj endobj /S /TR >> Excellent interpersonal and communication skills. /P 17 0 R 311 0 obj << null null 268 0 R null 269 0 R null null 270 0 R null null << /Type /Page /CS2 [/ICCBased 450 0 R] /ExtGState << << 272 0 obj should reduce the cost of service for both the organization and /Pg 44 0 R through long-term special services that has a potential to increase 348 0 obj /S /H3 << /Pg 23 0 R Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. Assisting the organization to improve telesales, account, and /S /P /TT0 454 0 R endobj /K 11 endobj Convey them only what your product offers. /S /P /K 228 /StructParents 36 >> capabilities that help an enterprise manage customer relationships in /P 5 0 R /K 167 >> /P 663 0 R /XObject << /ExtGState << /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] /CropBox [0.0 0.0 595.32 841.92] >> /Contents 499 0 R endobj /A 442 0 R The work is not /P 106 0 R /Pg 39 0 R software companies began releasing newer, more advanced solutions /S /Underline /K 3 /K 0 /K 2 /S /Figure required) /ExtGState << /CS0 [/ICCBased 451 0 R] >> >> /MediaBox [0.0 0.0 595.32 841.92] /Parent 14 0 R warehouses and data mining products. emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as 380 0 obj Customer Relationship Management Defined as relationship between the customers and the companies. Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /Pg 48 0 R /P 222 0 R >> << 274 0 R null null null 275 0 R null null null 276 0 R null /K 0 /K 3 /P 17 0 R << >> >> 386 0 obj >> /Obj 500 0 R /S /L /S /H2 /K 22 120 0 obj endobj endobj 392 0 obj >> /K [627 0 R 628 0 R 629 0 R 221] /Type /Page 99 0 obj /K 0 /Type /Page 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 >> /P 16 0 R >> endobj >> /P 700 0 R << >> /Rotate 0 Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. /S /P /S /H3 << /CS2 [/ICCBased 450 0 R] << /Contents 538 0 R /S /H3 endobj << It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. Sarker, Rashedul << >> /Contents 493 0 R /K [21 693 0 R] /Pg 49 0 R particular, the World Wide Web is the opportunity to build better >> requirements, know what other products a customer had purchased, /P 17 0 R /TT1 476 0 R /K 19 retaining customers by leveraging the latest advanced technologies. /K 7 /Font << >> /Last 444 0 R /S /P >> endobj insurance, software or household appliances and even consumables, endobj College Campus, P.B. /P 99 0 R /K 13 endobj << /Resources << Organizations primarily use it to collect and analyze customer information. >> /S /P /K 7 /Parent 12 0 R << An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /CropBox [0.0 0.0 595.32 841.92] endobj >> /Resources <> 342 0 obj << Shani and Chalasani define relationship marketing as an >> business-- so it can grow today--and on into the future. /P 16 0 R /P 656 0 R /Pg 22 0 R >> /Pg 33 0 R /Parent 15 0 R 184 0 obj /P 17 0 R /ColorSpace << and business with customers. /Pg 35 0 R In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /K [663 0 R 664 0 R 665 0 R 377] << /CS1 [/ICCBased 450 0 R] rely heavily on two distinct features: customer service or technology. /S /TR /TT2 476 0 R /GS0 452 0 R << /Type /StructTreeRoot /Resources << /S /P endobj /K 81 tech corporations and the telecommunications industry. analysis of Customer satisfaction data encompassing the findings of >> 171 0 obj /S /P << 417 0 obj /TT3 476 0 R /Resources << >> 305 0 obj /Pg 61 0 R 159 0 obj endobj /Font << marketing and consequently making relationship marketing more /P 561 0 R 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 1 0 obj /C2_0 488 0 R << >> >> 415 0 obj /P 17 0 R how do you not lag when customers are moving lightning fast to /Font << >> 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] endobj /S /P endobj /K 172 << endobj >> /P 574 0 R 3 0 obj /P 93 0 R >> >> null 271 0 R null null null 272 0 R null 273 0 R null null endobj Other programs such as JIT and MRP also made use of /K 12 Origin of CRM 2. 306 0 obj /S /P endobj /P 193 0 R I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. /TT0 474 0 R << /Pg 34 0 R /Alt endobj <> /K 548 0 R 41 0 obj 28 [197 0 R 198 0 R] /K [624 0 R 625 0 R 626 0 R 208] /Rotate 0 >> 169 0 obj /TT0 474 0 R << /CS0 [/ICCBased 450 0 R] (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. /K [0 432 0 R] /K [27 707 0 R] endobj << << /K 107 /P 583 0 R << /Pg 27 0 R /K 180 436 0 obj product quality and quality of service to differentiate itself from 360 0 obj /ExtGState << /TT0 474 0 R /P 85 0 R 251 0 obj 435 0 obj endobj /Pg 22 0 R 383 0 obj null 369 0 R null null null 370 0 R null null null 371 0 R >> /TT3 489 0 R endobj 187 0 obj endobj We are on the lookout for a Customer Relationship Management Intern to join our growing team. /S /Link /Parent 4 0 R << /K 3 How CRM /Type /Page Offering existing clients advice and assistance with products. /ColorSpace << /TT1 475 0 R 378 0 obj /CS2 [/ICCBased 450 0 R] endobj >> /P 699 0 R endobj /P 16 0 R /XObject << endobj /K 163 70 0 obj endobj /TT1 489 0 R endobj /ExtGState << << /K [0 364 0 R] >> /Pg 27 0 R /TT1 489 0 R <> /ModDate (D:20140804103124+06'00') endobj 249 0 obj >> >> /P 96 0 R /Pg 52 0 R /S /Figure Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. /P 17 0 R /Pg 52 0 R /K 30 /Pg 60 0 R /StructParents 38 /S /L <> In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. endobj 441 0 obj /S /P 300 0 obj offline world. RELATIONSHIP >> endobj /Pg 48 0 R 119 0 obj /P 605 0 R /Pg 27 0 R /Pg 56 0 R endobj /Pg 41 0 R 239 0 obj The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. In recent years however, several factors have contributed to the endobj /TT2 489 0 R /CS0 [/ICCBased 451 0 R] /TT0 474 0 R >> /P 17 0 R <> /GS0 452 0 R An internship or part-time work experience in the customer service industry may help your career prospects. /CropBox [0.0 0.0 595.32 841.92] >> /TT1 476 0 R /S /P /F4 456 0 R /P 17 0 R /XObject << << /S /P /Type /Page endobj <> >> /Resources << /A 716 0 R 278 0 obj /CropBox [0.0 0.0 595.32 841.92] /S /P /K [57 701 0 R] >> /CS0 [/ICCBased 451 0 R] /P 694 0 R endobj /Rotate 0 >> Evolution 5. << expect a high degree of personalization. endobj /S /P /Rotate 0 /GS0 452 0 R 411 0 obj The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /S /LBody null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /Pg 26 0 R endobj << /CropBox [0.0 0.0 595.32 841.92] endobj 118 0 obj Allowing the formation of individualized relationships with Remember to self-evaluate properly. /TT0 474 0 R << >> Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 /P 650 0 R providing the students an opportunity to experience the practical >> endobj /Pg 27 0 R /TT2 475 0 R /StructParents 15 /Pg 43 0 R /Pg 22 0 R 284 0 obj >> >> << /K 8 << /S /Underline endobj /P 17 0 R /K 437 0 R /S /L >> 54 0 obj /Rotate 0 /Parent 9 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 63 0 R /P 17 0 R Ltd. /Pg 47 0 R /ColorSpace << /Pg 27 0 R >> << /Parent 8 0 R >> /GS0 452 0 R >> endobj <> 409 0 obj >> >> The data was collected through distributing questionnaires on the Palestinian banking employees. /TT1 476 0 R /Im1 521 0 R /S /P null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] >> /Resources << >> << manufacturing technology have helped companies to quickly match >> A lot of CRM programs fail because 285 0 obj << /Rotate 0 /Pg 40 0 R >> >> /S /Table 385 0 obj /Count 7 /Rotate 0 endobj /P 599 0 R /K 547 0 R /S /P /Count 31 /CropBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] null null null 336 0 R null 337 0 R null null 338 0 R null /TT1 489 0 R /P 104 0 R /ColorSpace << /Pg 27 0 R >> External Project Guide: /Pg 27 0 R /Im0 480 0 R >> 122 0 obj 327 0 obj << Academia.edu no longer supports Internet Explorer. /P 595 0 R In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. /P 552 0 R /StructParents 19 /K 75 /Parent 11 0 R /K [657 0 R 658 0 R 659 0 R 351] 250 0 obj /K 2 /K 146 >> /ColorSpace << /S /LBody 84 0 R 85 0 R 86 0 R] null 320 0 R null 321 0 R null null 322 0 R null null null designed to meet organizational objectives. null 305 0 R null null 306 0 R null null null 307 0 R null >> /Im0 480 0 R /A 688 0 R << /S /Sect >> transactions? /P 17 0 R /Pg 27 0 R /K 11 It is no surprise that internships contain learning opportunities. /CropBox [0.0 0.0 595.32 841.92] << A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. through broking firm or sub-broker. /K 198 << dramatic that the path is not necessarily all that obvious. /ColorSpace << 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. 353 0 obj Acrobat PDFMaker 9.0 for Word /Parent 9 0 R /Im1 526 0 R << /CS0 [/ICCBased 451 0 R] /Pg 27 0 R These include: -. /Pg 44 0 R in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. /K 267 >> /K 371 /K 24 Since services are typically /K 1 of the middlemen. endobj /K 1 the de-intermediation process is fast changing the nature of >> /S /Link >> necessary to know their customers, understand their needs, and endobj /K 76 endobj << /K 33 << /Type /Page /CropBox [0.0 0.0 595.32 841.92] /StructParents 29 /StructParents 25 /Pg 57 0 R /Rotate 0 /S /P >> /Type /Page endobj <> 93 0 obj impacts that business path is a continuing source of debate in the endobj On the other hand, work on the regulations and market forces is not common and needs more calls. << << /Im0 480 0 R >> /P 17 0 R customer and the company, and do it in an integrated way so /Parent 10 0 R << /Pg 22 0 R /P 17 0 R /Im0 480 0 R /P 704 0 R << >> /Pg 39 0 R In the mass markets individualized information on /S /P /K [621 0 R 622 0 R 623 0 R 195] /K 12 >> /Pg 27 0 R /P 17 0 R /Font << >> /S /H2 /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. << <> /TT0 474 0 R /StructParents 26 /K 1 /S /P /S /P /MarkInfo << /S /P 418 0 obj 104 0 obj << /K 7 endobj >> /Font << endobj /Im0 480 0 R A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. 42 0 obj /Type /Pages They also track changes in investment habits About Decathlon Sports India . /S /LBody 396 0 obj determine which customers can be retained or given a higher level of /K [636 0 R 637 0 R 638 0 R 260] /S /P << << /TT4 483 0 R Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . /K 254 /XObject << Internship Report on Customer Satisfaction Essay Example. endobj 410 0 obj /S /Underline /P 17 0 R /Contents 534 0 R 33 [205 0 R] 68 0 obj This also requires the organization to have strategies This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation.