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I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. But just the thought of it would scare a lot of scammers into stopping this shit. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Once I listed a new in box item as white when it was really blue. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. It is better to talk with them first before doing this. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. All such complaints from sellers are simply ignored, as profit takes precedence over reason. It's so unfair to write eBay sellers off like a bunch of cheap scammers. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Everyone is covered except the credit card holder, whoever that is. If you have any problems paying for your items, we . You take pics of box, item and serial number? Learn how your comment data is processed. Listen to this weeks podcast to hear sourcing methods from a seller! Do I have to go ahead and refund no matter the circumstance? As seller, here are a few things you can consider before selling to buyer with little or no feedback. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. You can request that the buyer send the item back to you immediately. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Returns, missing items, and refunds for buyers | eBay Buyer pretended the item/ring was not as listed. Hey Im kind of new to mercari and Im really nervous. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. 'However once the seller has received the item back, eBay can then step in and review the . If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. It's tough dealing with customer service when they're all Filipinos who don't understand or care. "Hi. A buyer from Europe orders at item and pays for it. A neighbor may have picked it up, so it is worth asking around before you contact USPS. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Fabric: Polydex. Heres how. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Theres no possible way I sent the wrong item so hes trying to scam me. Buyer wants to return, says i sent wrong item : r/Ebay So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. It is a site to get quality at the best price and sometimes I make 50 cents. I'm based in the UK I had two items sell on the same day, both with InPost delivery. In most cases, the refund takes 3 to 5 business days to process. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. At first, it might seem foolish to pass up a generous offer, but often its a trap. 06:44 AM Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Ebay problems: Buyer opened a return and sent back a different item Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. When a buyer wants to return an item and be issued a refund, here is what you do first. Unfortunately for you, the item is a replica of the one you sent. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Ebay We Can T Process Your PaymentPlease select a different payment We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. If the package was mixed up by GSP, then they should handle it. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Example: The listing said "new," but the item was clearly used. Then find one of the facebook groups for sharing scammy ebay users and share his username. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Lol either way I wasnt surprised. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. 10/31/2020 at 3:54 pm #83017 Antique Frog If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Yup pretty much. Im concerned this is a scam. 04:02 PM. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Can Usps Tracking Be WrongPost Office have such a horrible . Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Person buys 2 things. Go to ic3.gov and fill out the internet crime form. It WAS new in the box. Cause his photo shows a like kind of item but not the brand or pattern I sent. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. 09-10-2020 1. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? I wanted to get some advice before I contacted, but I had planned to, yes. Things like this happen. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. I had to help my mom submit a dispute through eBay, as a buyer. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? It should not have. I did buy the shipping label through ebay. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. 01:37 PM, on As its a scam, you will never see your money or your items again. They offer some sort of limited-time discount in order to create a sense of urgency. How do you prove you sent A? Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. 03:13 PM. @deala0621:There's no point in contacting Canada Post, or USPS. Tune into our last eBay for Business podcast episode of 2022! 26-05-2020 05:05 PM. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. When you issue a refund to the buyer They'll be refunded through their original payment method. We had a top where it was returned with snot. You send the item promptly but days later you find that the check bounces, leaving you with nothing. But I would like to reach more buyers. Choose "have us call you", that's the best option these days. Thanks for the reply. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Did you try talking with the buyer? So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I sent wrong item - Welcome to the Etsy Community Press question mark to learn the rest of the keyboard shortcuts. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Explain it to him like you explained it to us. A buyer happily purchases your item. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. shot goods Gilas Pilipinas Full Sublimation Jersey I guess it depends on whether the item they are sending back is worth paying the shipping on. Some are targeted at buyers, others at sellers. So it sucked having a negative mark on my account but it was the only thing I could do. Has she possibly got you mixed up with a different seller ? QUOTE eBay is very aware that scams occur on the website. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Refunds and Returns - Mercari: Your Marketplace Accept it and issue return label. Buyer had wrong address, item was sent back, what now? - EBay Read the feedback other have left for the person. Is eBay likely to refund the buyer? An option to dispute the refund and report the buyer will appear. The Fragile stickers could have been added at the GSP. If the item is sold for more than $750 the item must have signature delivery proof. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Buyer said I sent wrong item when I sent right one - and got money back I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. I responded to the return but Im really freaking out. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". 2. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. All rights reserved. I'm not sure. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. I asked for a picture from the buyer and it was some plastic item. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Do not refund half. What if the buyer is not trying to rip you off but simply made a mistake? How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer This has happened a couple of times to us over the years, all part of selling on line Im afaid . They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Is there any point in doing that? Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. If he ghosts you, you scared off a scammer. She got her full refund back and kept the ring! PayPal Seller Protection exists to help sellers trade confidently on eBay. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. You purchased a specific quantity of an item, but received the wrong amount. Seller deleted listing immediately after purchase? The buyer will pay with a fraudulent check. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. That has happened to me. Other platforms I never had a problem with over 6 years. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I just wanted someone else to take a look at the photos and tell me what they thought. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. 26-05-2020 They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Buyer claims wrong item and gets a refund despite - Welcome to the The other thing that is suspect is their account was created the day they ordered the item. Zero money was left over. I was hoping it was a post offcie mix up. Thanks for the policy violation on your part eBay. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Otherwise, you can also restart the laptop just by pressing the power button. I told Ron that this was, "pardon my French, absolute bullshit." Create an account to follow your favorite communities and start taking part in conversations. 26-05-2020 Solved: What to do when wrong item received, seller reques - The paperspast.natlib.govt.nz another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". USPS is the most trusted delivery service in the USA. What can I do in this situation to avoid loosing $900 and the item as well? For approved returns, Mercari provides a free shipping label to the Buyer. So we repaired and return an annoyed customer but couldnt do anything about it. The item is missing parts or features, and this was not disclosed. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. This time, I accidentally sent an ebay buyer the wrong item. Offer to send him a return shipping label. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. It sucks. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I manufacture them myself and sell for only one price. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. It certainly looks a much darker top in the listing. Yet fight is not over, lets see what happens next. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Once they have the code, they disappear and make off with your gift card balance. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. I also ask if you have me mixed up with another seller you've purchased from recently. eBay somehow refunded the buyer automatically when the return was delivered. I have no idea how to get on the phone with a live human being? If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Once payment is confirmed you ship it promptly. Five! They then go to Etsy and order the item from me at full price using a suspect credit card number. As you sent it recorded delivery I am assuming it had some value to it.